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Pick Up:
Vintage Wine & Spirits offers one hour pickup for orders. Once the order has been placed, please wait an hour until coming to the store for pickup. Our team works to pull orders as quickly as possible but it does take some time for fulfillment. Our team will contact you as soon as possible if there are any issues with the order.
When you arrive at the store, let a staff member know you are picking up an order. You will have to bring your valid ID for pickup. Pickup orders can only be picked up by the person who placed the order and whose name is on the Credit Card. All pickups must be done by someone 21 years old or older.
Shipping:
All shipments require a signature from an adult twenty-one (21) years of age or older per federal law. Couriers will require a proof of ID before delivery. If an adult is unavailable to sign for the package, it may be returned. No exception can be made.
Orders are processed and shipped from the Vintage Wine & Spirits facility Monday through Friday. Please allow up to three (3) business days to process shipping orders.
Orders shipping via the Saver rate (where available) take approximately 5-7 days to have local carrier tracking assigned. Once tracking is assigned, your order should be delivered within 5-7 business days. We are unable to guarantee a specific delivery date. The carrier will attempt delivery three times before it is returned to sender. If an additional delivery attempt is need, an additional delivery fee will be required.
Ground shipping times are best estimates, but are not guaranteed by the shipping couriers.
Orders that are refused or returned after three (3) delivery attempts shall be refunded for the value of the product only. Shipping charges are not refundable and returned orders incur a secondary shipping charge to cover the return shipping fee.
Wine and other delicate products may be weather sensitive. Shipment of these items may be delayed at the Vintage Wine & Spirits team's discretion to prevent heat damage or freezing. Vintage Wine & Spirits is not responsible for damaged wines or spirits due to ground services.
Vintage Wine & Spirits is unable to ship to P.O. Boxes, Army Post Offices (APO), Fleet Post Offices (FPO), or freight forwarding companies.
Vintage Wine & Spirits does not guarantee that bottles are shipped in their original packaging. If original packaging is desired, a note must be included in the order. Vintage Wine & Spirits will not ship packaging that was not requested free-of-charge but will for a secondary shipping fee.
Returns:
Due to state regulations, Vintage Wine & Spirits is only able to accept alcohol returns in the event that the product is spoiled. In the event that the bottle sustains major damage during transit, Vintage Wine & Spirits will refund or replace the product. Please reach out to hello@vintagewineandspirits.com regarding any damaged items and include photos of the damaged product and packaging.
Note: All bottles are inspected for any flaws prior to shipping.
Vintage Wine & Spirits will not accept returns for bottles that do not match the exact image on the website. Product images on the website are intended for illustrative purposes only and may not be exact representations of the item in stock. Actual products may vary in edition or batch, for example. Vintage Wine & Spirits cannot guarantee the edition or batch unless it is specifically mentioned in the product name or description.
Vintage Wine & Spirits does not accept returns for engraved bottles unless the bottle was damaged. If an engraved bottle is returned after three delivery attempts, the customer will not be refunded for bottle or shipping fee and incur a secondary shipping fee to cover the return shipping cost.
